Refund & Cancellation
Last updated: January 2025
Booking requests vs confirmed bookings
Submitting a form or quote request on this website creates a travel enquiry. Your booking is confirmed only after our team verifies real-time supplier availability (resorts, private catamaran seats, vehicle allocation) and you transfer the agreed 50% advance deposit.
Advance payments & deposit terms
A 50% advance secures your itinerary reservations. Digital vouchers and ferry tickets are issued upon advance receipt. The remaining 50% balance is payable on arrival in Port Blair prior to starting inter-island transfers, unless agreed otherwise in writing.
Customer cancellation policy
If you need to cancel a confirmed trip: Cancellations 30+ days prior to travel receive a full refund minus a standard coordination fee (₹2,500) and any non-refundable supplier costs. Cancellations 15–29 days prior incur a 50% package retention plus supplier penalties. Cancellations within 14 days or no-shows are non-refundable due to hotel and ferry cancellation deadlines.
Weather, maritime conditions & force majeure
Inter-island travel in the Andaman archipelago is governed by the Directorate of Shipping Services, the Port Management Board, and the Indian Coast Guard. If bad weather or naval directives halt private catamaran sailings or activities, our team coordinates priority rescheduling. In the event of definitive operator cancellations, we pass through 100% of the refund granted by the ferry or dive operator.
Refund turnaround time
Eligible refunds are processed directly to the original payment source (bank account, UPI, or card) within 7–10 business days following written operator approval.
Support & escalation contact
For cancellation, rescheduling, or refund assistance, contact our Port Blair desk at hello@tales0fandaman.com or WhatsApp +91 7063929531 with your quote or booking reference ID.